GameChanger Media, Inc. Privacy
Policy
Updated February 22, 2017
DICK'S Sporting Goods, Inc. and its Family of Businesses, including GameChanger Media, Inc. (collectively, "DICK'S",
"us", "our" or "we") provide this privacy policy (this
"Policy") to inform you of: (1) the types of information we
collect; (2) your choices surrounding such information; and (3) how we collect,
use, share, update and secure such information. This Policy applies to
information obtained in connection with DICK'S operations at or through our
websites, our mobile/tablet sites, our social media presence, our applications,
our registration and event services, our messaging platforms, our stores, our
kiosks, and other DICK'S owned or controlled digital and omni-channel
properties that link to this Policy (collectively, our "Website").
Emails, social media, marketing campaigns and digital and online advertising
are referred to collectively as, our "Internet Marketing Channels."
This Policy does not create a contractual
obligation between you and DICK'S, and it is subject to our Terms of Use. If you have questions
about this Policy, please contact us by using the "Contact Customer
Service" link below.
I.
Information Collected
A.
Information You Provide: We receive information you provide
to us when you:
(1) create an account with us (including a
shopping account online, an account to review products, a customer loyalty
account, a team sports or event registration account or any other type of
account);
(2) apply for a credit card through us or our
banking partners;
(3) make a purchase;
(4) apply for employment opportunities;
(5) apply for a license (e.g., hunting,
fishing, etc.) or conduct a similar type transaction related to governmental
compliance;
(6) contact us via any customer service
method;
(7) submit user-generated content (via our
Websites, Internet Marketing Channels or otherwise);
(8) participate in customer research, surveys,
sweepstakes or promotions;
(9) subscribe for email, text, or other
messages;
(10) work with our Associates who provide you
with in-store services or otherwise assist you with your product needs and
purchases through use of Websites;
(11) download or use our Websites;
(12) file a claim or participate in
investigations regarding claims or losses; or
(13)
otherwise communicate information to us.
B. Personal
vs. Non-Personal Information. Some of the
information we collect includes personal information, such as your name,
mailing address, e-mail address, driver's license number, date of birth, social
security number, credit/debit card information (and related payment
information) and/or telephone number that may identify you as an individual ("Personal
Information"). If you or an Organization (as defined below) to which you or
your minor child belongs create an account on one of our team sports or event
Websites, the Personal Information we collect may relate to minor
children. By providing the
Organization or us with such child's Personal Information, you represent that
you are such minor child's parent, guardian or otherwise have the authority to
share this Personal Information with the Organization and us and further
consent to the Organization directly sharing such information with us. The
collection of certain types of information may be necessary and/or required for
governmental compliance (e.g., hunting, fishing or firearms licensing or
purchasing), or otherwise necessary to complete transactions you request (e.g.,
credit applications). We may also
collect other types of Non-Personal information, which do not identify you as
an individual when not associated with any other personal information, such as
demographic/lifestyle information, personal interests and product/buying
preferences and which we may associate with your Personal Information.
C. Information Collected From Third
Parties. We may receive
information you provide on behalf of third parties, or third parties provide on
behalf of you, including but not limited to gift recipients, online
registrations/purchases, ship-from-store, in-store pick-up, registries or as a
result of your interactions with other users on our team sports or event
Websites.
We receive information from sources assisting us with (i)
updating, enhancing, improving and/or analyzing our records or data; (ii)
performing marketing and research services; or (iii) detecting fraud or
theft. We may also acquire
information about you from third parties with whom we have a relationship or
otherwise contract with to obtain such information. Further, in the event we acquire a
business, we may receive information from the seller of such business. Additionally, we may receive information
from various consumer reporting agencies and related service providers.
We also work with third-party service providers that provide us feedback about our
Websites and analytics and general information about browsing patterns to
improve our Websites and our Internet Marketing Channels. Analytics services such as Site Catalyst by
Adobe Analytics provide services that analyze information regarding your visits
to our Websites and may use cookies, web beacons and other tracking mechanisms
(as described below) to collect this information.
D. Cookies,
Web Beacons and Automated Information.
When you visit our Websites or interact with us through your computer or
mobile device, (including if you utilize or interact with our Wi-Fi, Bluetooth
or other technologies within our stores) we may collect "Automated
Information" through Cookies, Web Beacons and other similar or related
automated means (collectively, "Information Technologies").
"Cookies" are small text files sent to your device as you
visit our Websites or utilize our Internet Marketing Channels and saved on your
device via your browser or hard drive. "Web Beacons" (also
known as pixel tags) are a form of technology placed within our Websites and
our Internet Marketing Channels to monitor visits to certain pages within,
interactions with, and the effectiveness of, our Websites and our Internet
Marketing Channels.
Automated Information we collect via Information Technologies includes,
without limitation, internet protocol address(es),
operating system(s) and browser specifics of your device, device
characteristics, geographic (geo-location) information, user ID(s), clickstream
data, and specifics regarding your interactions with (i.e., the path you take
through) our Websites and our Internet Marketing Channels. Automated Information may also include
your mobile device information (e.g., device model, operating system version,
device date and time, unique device identifiers, mobile network information);
how you use our Websites (including mobile applications) and Internet Marketing
Channels, search terms, pages you visit on our Websites and application
performance information. We may use
Automated Information to associate you with any interaction you have with our
Websites, including interaction across multiple computers, mobile devices, and
In-Store services. In addition, while Automated Information does not
generally identify or relate to you as an individual, we may associate these
types of information with you as an individual. In addition, others might seek to do so,
and we cannot guarantee that parties with whom we may share such information
might not succeed in re-identifying or associating non-personal information
with particular individuals; we cannot be responsible for such parties' use of
such information.
E. Mobile
Fitness Application Information.
If you link your electronic fitness account which you have with a third
party (such as Garmin, MapMyRun, Move, or Fitbit or
any other third party that provides tracking services) to any DICK'S Family of
Businesses' account, you understand that such third party will share your
information with us and our use of such information is governed by this Policy
as well as the applicable privacy policy of the third-party tracking device
company.
F. Social
Media Access. Dick's engages
with its current and prospective customers on multiple Internet Marketing
Channels/social media services (e.g., Facebook, LinkedIn and Twitter). If you contact
us on one of our Internet Marketing Channels, request customer service via
social media or otherwise direct us to communicate with you via social media,
we may contact you via direct message or use other social media tools to
interact with you. In these instances, your interactions with us are governed
by this Policy as well as the privacy policy of the social media platform you
use. In addition, if you choose to
access, link to, or log-in to our Websites or Internet Marketing Channels or
otherwise communicate with us through a third-party social media service, you
are granting us permission to access and use the information that you post or
store on the applicable social media service in accordance with the privacy
policy of that service and the privacy settings that are applicable to your
account, and to store the user name and password you use to log-in to the
applicable social media service.
You further acknowledge that, by accessing or logging into our Websites
or Internet Marketing Channels via a social media service, any information you
provide to us may also become accessible to that service, subject to that
service's privacy policy. For
additional information and more details on how you can manage the information
provided to us by these social media services, please review the privacy
settings applicable to your account with the applicable social media
service. We do not control,
and are not responsible for, the privacy practices of such services. You should consult the privacy policy of
such services for additional information.
G. In-Store
Services.
1. In-Store
Technology. Many Dick's
store locations offer free Wi-Fi services to visitors. Wi-Fi routers capture
certain data from your devices that interact with the router. We also may
enable Bluetooth or other technologies in our stores which enable us to detect
the presence of your device in our store or provide operational insights. Unless we receive consent to use Wi-Fi
data in a manner that identifies you or your device(s), Wi-Fi data is
anonymously collected or de-identified.
2. Video
Cameras. We use cameras in our stores for
security, operational and marketing purposes. This technology may capture
demographic and personal information about you.
3. Third
Party Applications. Some third
party service providers (such as Google) are able to combine your search
history or other activity with the location functions within your device, to
know that the same device that was used for searching on-line has also been at
our store. These service providers
provide us aggregate information as to how internet searches translate to customer
store visits or other information.
H. Team
Sports / Event Website Information.
If you choose to create an account on one of our team sports or event
Websites we host on behalf of a national, state or local sports governing body,
league, club, team, or other organization (each, an "Organization"), or
participate in an Organization that maintains an account or uses any such
Website, you are granting us permission to share your information with such
Organization and its affiliates and acknowledge that such Organization may
share your information, including Personal Information, and content with others
including publicly. You, an
Organization and its affiliates, or other third parties, including other users
of the Websites, may add information about you to the Websites (including but
not limited to eligibility, roster, scheduling, performance and/or scoring
information). You also acknowledge
that we do not control the content or the manner in which the Organizations and
others input, use, display or share the information posted or stored on the
applicable Website, including with such Organization's third party service
providers. You should consult
the privacy policy of such Organizations for additional information.
II.
Your Choices
A. Email
and Text Message Opt-Out. You may unsubscribe to future e-mail
communications from any individual member of the Dick's Family of Businesses by
clicking on the unsubscribe link provided in our e-mail communications from
such member. You may unsubscribe to text communications for any of our Family
of Businesses by responding STOP to any marketing text message you receive from
that member. Regardless of your decision to opt-out of future e-mail or text
communications, we may still contact you to respond to an inquiry, regarding
transactions and for transactional purposes (e.g., sales confirmations,
shipping notifications, recalls, product information, service/reminder notices
and account maintenance). In addition, you may use the methods set forth in the
"Contact Customer Service" link below to opt-out or update certain
preferences.
B. Disabling Cookies. Based upon your interactions with
our Websites and elsewhere on the internet and your (and your device's)
interaction with our Internet Marketing Channels, we may personalize your
experience via our Websites and via our Internet Marketing Channels. However,
you have choices relating to how your device interacts with our Websites and
our Internet Marketing Channels. You may choose to access our Websites and our
Internet Marketing Channels without accepting certain Information Technologies
on your device(s), and you may opt-out or modify certain elements that are
tailored specifically to you and served to you based upon your browsing
history. If you choose to restrict Information Technologies, you may access our
Websites and Internet Marketing Channels, but you will NOT be able to take full
advantage of certain features. You may also manage third party tracking by turning off
cookies and changing your browser settings. Learn more at www.allaboutcookies.org.
C. Interest-Based
Advertising. We participate in
interest-based advertising (IBA), also known as Online Behavioral Advertising.
We use third-party advertising companies and networks to display ads tailored
to your individual interests based on how you browse and shop online when you
visit our Websites, Internet Marketing Channels and across other sites to serve
you DICK'S advertisements across the Internet and through other channels. Some of these networks may be members of
the Network Advertising Initiative ("NAI") or participate in the Digital
Advertising Alliance's ("DAA") Self-Regulatory Program. To
learn more about your choices relating to members of the NAI visit their
website at http://www.networkadvertising.org/choices/#completed. To learn more about your choices relating
to networks that participate in the DAA Program, please visit http://www.aboutads.info. Please
note, even if you choose to restrict, opt-out or modify your preferences, you
may still see or receive DICK'S advertisements on our Websites, on our Internet
Marketing Channels and on other sites, but such advertisements will not be
based upon your browsing history.
In addition, the browser on your device may offer you
preferences regarding a website's collection of your information or your online
activities over time and/or across different websites or online services. At
this time, our Websites do not respond to these preferences, and our Websites
may continue to collect information in the manner described in this Policy. However,
you have the option to opt out of certain interest-based advertising. To learn
more about interest based advertising or to opt-out of this type of advertising
by participating members, visit the Network Advertising Initiative website and the Digital Advertising Alliance website http://www.aboutads.info/choices. Options you select are browser
and device-specific.
D. Mobile
Device and Application Preferences.
1. Text
Messages. If you have opted-in to receive text
messages from us, we may send text messages to the number provided that
corresponds to your device. To opt out of mobile messaging from a member of the
Dick's Family of Businesses, reply "stop" to text messages received from such
member. This will opt you out of all text message campaigns from that member
only.
2. Push
Notifications. You may at any
time opt out from further push notifications by adjusting the permissions in
your mobile device.
3. Geo-Location. You may at any time opt out from
allowing us to access specific location data (latitude and longitude) of your
device by adjusting the permissions in your mobile device you use to access
our Websites and those of our third party partners: i.e. your mobile browser and
Dick's Sporting Goods mobile application.
4. In-App
Notifications. All application users receive in-app notifications or "local
notifications" generated by a device trigger. To halt those notifications, you
may discontinue use of the application, or uninstall the application from your
mobile device.
5. Updates
and Uninstall Dick's Mobile Application.
Notification and automatic installation of application updates can be
controlled through the preferences of the mobile device application "store"
specific to your mobile device. You
can stop all further collection of information by a Dick's mobile application
by uninstalling the Dick's mobile application. You may use the standard
uninstall process available as part of your mobile device or via the mobile
application marketplace or network.
Note: If you uninstall the mobile application from your device, the
Dick's unique identifier associated with your device will continue to be
stored. If you re-install the application on the same device, Dick's will be
able to re-associate this identifier to your previous transactions and
activities. If you
have linked your electronic fitness account with a third party to a DICK'S
mobile application, and you no longer want DICK'S to collect data from that
electronic fitness account, you will need to disconnect that account from
within the DICK'S application. Once
that is done, you should uninstall the application from your mobile device.
6. In-Store
Technology. You may opt out from
allowing us to access your in-store location and prevent the acquisition of
data obtained via Wi-Fi, Bluetooth, or other in-store technology by disabling
the applicable technology on your device while in our stores so that such
in-store technology will not detect your presence, or by uninstalling the Dick's
mobile application. To disable
third party tracking while in our stores, log out of your third party accounts
or disable location services when visiting our stores.
E. Team Sports / Event Websites. With respect to information entered on
your behalf by third parties on our team sports or event Websites, contact the
applicable Organization for options regarding the manner in which information
is obtained, entered, displayed and managed.
III. How We Use Your Information
We do not sell, rent or trade your Personal
Information to unaffiliated third parties without your prior consent, although
we do share information in some circumstances as described below under "How We Share Your Information."
We use your information in ways consistent with this Policy and in the
following ways:
1.
Fulfilling, delivering and communicating with
you regarding requests for information and orders for products and/or services.
2.
Maintaining our loyalty programs.
3.
Processing credit card applications and
payments.
4.
Evaluating your application for employment.
5.
Administering surveys, sweepstakes, contests
or promotions.
6.
Registering and servicing your account(s).
7.
Providing customer service.
8.
Conducting research and analysis.
9.
Alerting you to product, service and
promotional information, including product recalls.
10.
Helping us to improve and customize our
products and services, Websites and Internet Marketing Channels.
11.
To advertise our products and services to you
and those of our partners that we think may be of interest to you.
12.
Protecting the security and integrity of our
stores, Websites, Internet Marketing Channels and overall business practices.
13.
Enabling Organizations, account holders, and
others to utilize the features and functionality and Services of our Websites,
including facilitating communications among Organization participants, members
and others.
14.
As may otherwise be disclosed at the time of
collection.
In doing so, we:
1.
May combine certain Personal Information and
non-personal information collected online and offline, including information
collected from third parties;
2.
May transfer or disclose such information
within our Family of Businesses, including affiliates
and subsidiaries; and
3.
Will retain such information as needed to
provide you products/services, comply with our legal obligations, resolve
disputes, and enforce our agreements as we deem necessary, in our sole
discretion.
4.
We may combine all information we collect and
we may disclose this information within the Dick's Family of Businesses or with
our service providers.
We use Automated Information and Information Technologies to
recognize you and your preferences as you return to our Websites or utilize our
Internet Marketing Channels and to tailor advertisements to you. We may display targeted ads to you
through Internet Marketing Channels. These ads are sent to groups of people who
share traits, such as likely commercial interests and demographics. For
example, if you have expressed an interest in shopping for golf, we may target
you with golf-related products. In
addition to such tailoring, we use Automated Information to ensure that our
online presence operates properly and efficiently for you and for your
individual customer experience, to evaluate the use and benefit of such
presence, and to support our Websites and our Internet Marketing Channels.
We also use location services, which are built into the
functionality of smart phones and other devices, in order to deliver marketing
messages to you which are specific to your location. We may also use this data to track the
effectiveness of local marketing campaigns, as well as our store location services.
IV.
How We Share Your Information
We may share your
information (including Personal Information) in ways consistent with this
Policy and in the following ways:
1. With
third party businesses and service providers that assist with our business
operations, such as shipping vendors, billing or other payment vendors, payment
card processors, marketing and research vendors and various companies that work
with us to improve or provide our products and services and our data integrity.
While we are not involved in the day-to-day operations of such businesses and
providers, our agreements generally obligate them to use reasonable methods to
keep any Personal Information safe and secure, and not use such Personal
Information for purposes other than providing their applicable services. However, even if a third party business
or service provider is performing business operations on our behalf, if you
have an independent relationship with such third party business or service
provider, its use of your information may be governed by the privacy policy
that governs its independent relationship with you, and we are not responsible
for such use.
2.
As we deem necessary in the event (or partial
event) of a corporate sale (asset or stock), merger, reorganization, change in
corporate control, acquisition, insolvency, bankruptcy or similar event.
3.
In connection with various co-branded,
warranty, delivery/assembly and/or financial products or services, including
our private label credit card(s).
4.
To comply with applicable law or reasonable
request based upon governmental regulation, court order, subpoena or similar
related action.
5.
As we deem necessary to protect the rights,
property or safety of DICK'S, our customers, our associates or others, to
prevent harm or loss, or in connection with an investigation or suspected or actual
unlawful activity.
6.
With respect to our team sports or event
Websites, with the applicable Organization(s) on whose behalf the Website was
established, and otherwise in connection with other features and functionality
of such Websites. Such Organizations at their discretion may share your
information with other participants, users and public viewers of the
Websites. We suggest you review the
privacy policies of such Organizations before deciding to share information
relating to any such Organization.
7.
As may otherwise be disclosed at the time of
collection.
V.
How to Update Your Information
For certain types of information, we offer you
several ways to access or update such information:
1.
If you have an account on one or more
of our Websites, log-in to such account via the applicable Website. After
securely entering your account, you can update your information and
communication preferences by entering or revising the information as reflected
therein. Note, some fields (such as password) are Website specific and if
you have more than one account with us or registered on more than one Website,
you will need to update each account.
2.
You can Contact Customer Service to request
updates to your account via the link at the bottom of each page of our Websites
or by emailing us at help@gc.com or Customer.Service@dickssportinggoods.com or by calling us at
877-846-9997 for all Websites other than TSHQ. For TSHQ, you can reach us by email at support@dickstshq.com or by calling us at
844-374-TSHQ. You may also reach us
by U.S. postal mail at 345 Court Street, Coraopolis, PA 15108, ATTN: Customer Service. Please provide your current and complete
contact information with these requests.
3.
If you are a ScoreCard
member you can manage your preferences by logging in at www.MyScoreCardAccount.com.
4.
If you participate in an Organization that uses our team sports or
event Websites we host on behalf of an Organization, contact the Organization
for options regarding the manner in which information is updated, edited
displayed, or removed.
Please note:
1.
We may refuse requests that are unreasonably
repetitive, require disproportionate technical efforts, risk the privacy of
others or are impractical.
2.
After closing your account(s), or updating or
revising any information within your account(s) or any Information Technologies
associated with your device(s), we may not delete residual copies from our
servers and may not remove information from our back-up system(s).
3.
Closing or updating information relating to
one DICK'S account (e.g., a DICK'S online shopping account) does not guarantee
the closing or updating of a separate and different DICK'S account (e.g., a
Golf Galaxy shopping account or a DICK'S loyalty card account). If you desire
to close or update multiple DICK'S accounts, please log-in to each specific
account to do so, or please contact the correct and applicable Customer Service
department associated with each such account.
4.
Closing an account will not affect information
we obtain via Information Technologies.
5.
Closing your account on our team sports or
event Websites may not remove your information that the Organization and its
affiliates, or other third parties, add about you to the applicable Websites
(such as participant, eligibility, roster, scheduling, performance or scoring
information).
In our efforts to maintain accurate and
complete information, we utilize third party entities to assist us with
updating and maintaining current contact information (e.g., National Change of
Address or NCOA).
VI.
Security
We use a variety of security measures to help protect
your Personal Information and online transactions with us. Our Websites utilize
encryption technology, including Secure Sockets Layer, to protect your Personal
Information that we transport across the internet. Your personal online and
mobile account(s) with us are password protected with restricted online access.
Additionally, we use a variety of security
measures to help protect your Personal Information that we maintain at our
facilities. While no company can guarantee your information (including your
Personal Information) will not be accessible by unauthorized individuals, we
use physical, administrative and technical controls that are consistent with
retail practices in an attempt to mitigate such risks.
VII.
Children
Our Websites are "general audience"
websites and not directed toward children under the age of 13. We do not
knowingly collect Personal Information from children under the age of 13
without express parental consent; however if your child is registered with an
Organization, such Organization may provide such information to us. By providing such information to an
Organization you expressly consent to the Organization providing such
information to us. If you are a parent or guardian and think we have
unauthorized information about your child who is under the age of 13, please
let us know by contacting us at help@gc.com or Customer.Service@dickssportinggoods.com, and for TSHQ, you can
reach us by email at support@dickstshq.com or by calling us at
844-374-TSHQ.
VIII. Third Party Links
Our Websites and our Internet Marketing
Channels may link to other sites that we do not control. In addition, you may have visited our
Website through a link or a banner advertisement on another site. In such
cases, the site you linked from may collect information from people who click
on the banner or link. These other
sites are governed by their own privacy policies. Be sure to review these
privacy policies when visiting such sites to see how they collect and use this
information. We are not responsible for the content of privacy practices of
such third parties' sites.
IX.
Privacy Policy Updates
We may, from time to time, update and revise
this Policy. Please periodically check this Policy for any updates or
revisions. In the event we make a material change to how we use your
information that would materially adversely affect your rights, we will provide
you advance notice including by posting the proposed change on the Websites at
least 30 days in advance of the effective date of the changes. We encourage you to keep the email and
other addresses you provide to us current so that you may receive any additional
notices we send to you regarding material changes to this Privacy Policy. If
you do not agree to the changes and do not wish to be bound by such changes,
you should stop using the Websites, and if you are a registered user, you may
cancel your account with us within the thirty (30) day period by contacting us
at help@gc.com or Customer.Service@dickssportinggoods.com for all Websites other
than TSHQ. For TSHQ, you can reach
us by email at support@dickstshq.com or by calling us at
844-374-TSHQ. You may also reach us
by U.S. postal mail at 345 Court Street, Coraopolis, PA 15108, ATTN: Customer Service. Please provide your current and complete
contact information with these requests.
Otherwise, the changes will take effect after thirty (30) days.
X. California Privacy
Rights.
For the California Privacy rights under California Civil Code sections
1798.83-1798.84, also known as the "Shine the Light Law," applicable to any of
our users who are California residents click here http://www.dickssportinggoods.com/shop/index.jsp?categoryId=12720030&ab=Footer_Column3_CaliforniaDisclosures.
